Terms & Conditions

Returns, Warranties & Customer Support Policies

We aim to provide fair, transparent, and practical solutions for all customers. At Micromall Solar, our priority is not only high-quality product supply, but ensuring reliable, long-term support through professional after-sales care, robust technical assistance, and explicit warranty pathways.

Returns & Customer Support

If you need to return an item, please contact our customer service team as soon as possible so we can assist you promptly via sales@micromall.co.nz.

Please make sure to include:

Your specific order details
A brief description of the technical issue
Clear photos or videos where applicable

Refund Eligibility

A full refund (including standard shipping costs where applicable) may be provided under the following strict criteria:

The product is confirmed to be faulty and cannot be repaired or replaced.
The item has been incorrectly described on our website parameters.

*Note: All cases are assessed individually to ensure a fair and reasonable outcome.

Order Discrepancies & Resolutions

🔄 Incorrect Items Received Please notify us within 7 days of receiving your order with photos. If the item is **unused, unopened, and in its original packaging**, we will arrange return shipping at our cost and dispatch the correct item upon receipt and inspection.

🧠 Change of Mind • **Pre-dispatch:** We can cancel the order and issue a store credit.
• **Post-dispatch:** Return the item within 7 working days of delivery for store credit (excludes shipping fees). Return shipping is the customer's responsibility. Items must be in "as new" condition with all manuals/accessories. Store credits are valid for 6 months.

💥 Damaged Items on Arrival Contact us within 5 days of delivery providing photographic proof of both the product damage and packaging conditions. We will arrange a suitable replacement or repair. Please retain all original structural packaging layers until the dispute claim is resolved.

🔍 Missing Items Notify us within 5 working days of delivery. If confirmed as our error following warehouse log and courier tracking checks, we will ship missing parts immediately. Please double check all parcels thoroughly first, as large orders are frequently split into multiple combined packages (e.g., "Part 1 of 2").

📍 Delivery Issues & Non-Received Orders

If your order has not arrived within the expected freight timeframe, please act accordingly:

Check the unique tracking link information provided via automated email dispatch alerts.
Contact the direct freight carrier node for local transit route updates if necessary.
If no resolution or timeline is found, contact our team within 7 working days.

*Please note: Delivery risks transfer once the carrier confirms successful delivery to the provided address or standard ATL (Authority to Leave) location. We strongly recommend choosing signature-required tracking methods for higher-value investments.

Warranty & Technical Assessment

Most Micromall Solar infrastructure equipment comes backed by extensive manufacturer or supplier structural warranties (typically 6 to 15 years depending explicitly on product classification parameters).

Our Troubleshooting Commitments:

If an active component breaks inside structural warranty periods, we actively assist you through technical remote diagnostics, system repairs, or structural replacements (subject entirely to stock availability). If an identical unit is out of production, a store credit or adjusted refund options may apply.

Technical Assessment Windows:

All returned items undergo deep component inspection and functional validation loops. Please allow 5 to 7 working days for our engineers to complete formal performance evaluations upon component arrival.

Warranty Terms & Conditions:

Returns must be explicitly authorized by our team in advance.
Units must be returned using secure, shockproof protective packaging.
If a returned component is fully functional, standard transit fees apply.

⚠️ Warranties Are Voided If:

The system configuration was improperly or illegally installed.
Unauthorized repairs or third-party electrical modifications were made.
The damage was caused by clear structural misuse or external environmental forces.

🔒 Fraud Prevention & Payment Verification By finishing an online checkout order transaction, customers accept all listed payment conditions. To protect against risk profiles and handle automated transaction verification filters, we reserve the right to request proof of cardholder identity matching. Failure to provide required validation logs can result in order cancellation.

🛡️ Consumer Guarantees Act 1993 Our retail products and services are fully provided in complete alignment with the Consumer Guarantees Act 1993 (CGA) parameters where applicable. For B2B wholesale transactions, industrial use cases, or commercial project operations, the Act may be contractually excluded under specific trade conditions. Nothing listed inside these company protocols overrides statutory legal paths under New Zealand law.

Have Questions About Our Store Terms?

Our support desk is open for any clarification surrounding parts warranties, returns administration, or transit insurance guidelines. Reach out anytime.

Contact Support Team